Everything You Need to Place and Manage Your Orders
Start with the guides below. If you cannot find what you need, email support@musicpromohub.com.
How to Find Your Public Link
Copy the correct public URL from each supported platform.
Read guide →How to Place Your First Order
Follow the process from login to payment.
Read guide →How to Check Order Status
Find active orders, progress, and completion status.
Read guide →Refill Requests
Understand when and how to request a refill.
Read guide →Payment Troubleshooting
Resolve common card, crypto, and wallet issues.
Read guide →Managing Your Account
Review account access and order-history basics.
Read guide →How to Find Your Public Link on Each Platform
Every service requires a public link to the track, profile, album, or playlist you want to promote.
Spotify — Track Link
- Open Spotify and go to the track.
- Open the three-dot menu.
- Select Share, then Copy Song Link.
- Expected format: open.spotify.com/track/...
Spotify — Artist Profile Link
- Open the artist profile.
- Open the profile menu.
- Select Share, then Copy Artist Link.
- Expected format: open.spotify.com/artist/...
Spotify — Playlist Link
- Open the playlist.
- Open the three-dot menu.
- Select Share, then Copy Playlist Link.
- Expected format: open.spotify.com/playlist/...
SoundCloud — Track Link
- Open the public track page.
- Copy the browser URL.
- Expected format: soundcloud.com/[username]/[track-name]
SoundCloud — Profile Link
- Open the public profile page.
- Copy the browser URL.
- Expected format: soundcloud.com/[username]
Apple Music — Track Link
- Open the track in Apple Music.
- Open the three-dot menu.
- Select Share, then Copy Link.
- Expected format: music.apple.com/[country]/album/...
Deezer — Artist Profile Link
- Open the public artist profile.
- Copy the browser URL.
- Expected format: deezer.com/en/artist/[id]
Audiomack — Track Link
- Open the public track page.
- Copy the browser URL.
- Expected format: audiomack.com/[username]/song/[track-name]
Mixcloud — Profile Link
- Open the public profile.
- Copy the browser URL.
- Expected format: mixcloud.com/[username]/
Shazam — Artist Profile
- Search for the artist on Shazam.
- Open the public artist page.
- Copy the browser URL.
- Expected format: shazam.com/artist/[id]/[name]
How to Place Your First Order
- 01Go to my.musicpromohub.com and log in or create your free account.
- 02Choose the platform and specific service type.
- 03Enter the correct public URL.
- 04Choose quantity and target country where available.
- 05Review the order summary and total cost.
- 06Complete payment using an available method.
- 07Follow the order from your dashboard.
How to Check Your Order Status
Log into your panel and open My Orders. Each order may display its current status, start count, delivered progress, and remaining quantity.
If an order remains pending beyond its stated start window, contact support with the Order ID.
How to Request a Refill
If an eligible service drops within its guarantee period, note the Order ID and email support with the original URL and current count.
- Open My Orders and copy the Order ID.
- Email support@musicpromohub.com with subject “Refill Request.”
- Include the Order ID, original URL, and current count.
- Wait for verification and the available resolution.
Important: Refill terms vary by service and apply only during the guarantee period shown at the time of ordering.
Payment Issues: Common Fixes
Card declined
Confirm that billing details match your card statement and that online or international transactions are enabled.
Cryptocurrency not confirming
Wait for the required network confirmations. If the payment remains unconfirmed, send support the transaction hash.
PayPal error
Confirm account verification and available balance, or try another payment method.
Payment sent but order inactive
Do not pay twice. Email the payment confirmation and order details for manual review.
Managing Your Account
Use your panel settings to maintain your email, password, order history, affiliate information, and support tickets. Keep your panel password private and use a unique password.
Still Need Help?
Email us at support@musicpromohub.com and include the order ID for order-specific issues.
Email Support →