Questions We Get Every Day, Answered Clearly
If your question is not here, email us at support@musicpromohub.com.
Getting Started
Yes. Orders are placed through your dashboard at my.musicpromohub.com. Creating an account is free and requires an email address.
For most services, you need the public URL of the track, profile, playlist, or album. No login credentials are required.
Use the platform Share menu and select Copy Link, or copy the public URL from the browser address bar.
Minimum quantities vary by service and are shown inside your dashboard.
Delivery
Many services begin within minutes of payment confirmation. Timing depends on platform, service type, quantity, and current capacity.
Completion time depends on order size and delivery type. Larger orders may be paced over several days.
Metrics recorded by the platform may appear after the platform completes its normal reporting cycle.
Yes. Place a separate order for each track, playlist, profile, or album URL.
If an order remains pending beyond the published window, email support@musicpromohub.com with the order ID.
Account Safety
Never. MusicPromoHub services use public URLs.
Confirm the content is public, the URL opens correctly, and the link type matches the selected service.
The dashboard shows the required link type, quantity limits, and available options before ordering.
Spotify-Specific
They are listed as separate services with different account-source and delivery characteristics. Review the current service description before ordering.
Monthly listeners is a rolling unique-listener metric. Visible changes follow Spotify's own reporting cycle.
Yes. Spotify Saves is a separate service with its own link and quantity requirements.
Available country options vary by service and are listed in the dashboard.
Payments and Refunds
Available card, digital-wallet, and cryptocurrency options are shown on the Payment Methods page and in the panel.
Yes. Current gateways and supported assets are displayed during payment.
Eligible failed, partial, or undeliverable orders are handled according to the published Refund Policy.
Refund or account-credit eligibility depends on the delivery result and published refund conditions.
Other Platforms
Targeting availability varies by platform and service. Current options appear in the order form.
Deezer Fans applies to artist pages, while Deezer Followers applies to regular user or curator profiles.
Re-Ups are Audiomack's native repost-style engagement feature.
Shazam is an important music-discovery platform, so MusicPromoHub includes services for its public metrics.
Did Not Find Your Answer?
Email us directly and include your order ID when the question is order-specific.
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