Our Refund Policy in Plain Language

1. When You Qualify for a Refund

You may qualify for refund review or panel credit when:

• A paid order does not begin within the applicable delivery window and support cannot provide a resolution.
• An order is marked completed with a verified shortfall that is not resolved through re-delivery.
• A valid order cannot be fulfilled because the selected service is unavailable and no equivalent replacement is accepted.

2. When Refunds Do Not Apply

Refunds generally do not apply to correctly delivered orders, metric changes after the refill period, incorrect customer-submitted URLs, or outcomes beyond the purchased metric such as editorial selection or organic growth.

3. How to Request a Refund

Email support@musicpromohub.com with:

• Subject line: Refund Request
• Your panel username or registered email
• The Order ID
• A brief description of the issue

4. Refund Method

Eligible refunds are generally issued as panel credit. Requests to return funds to the original payment method are reviewed case by case and may take additional processing time through the payment provider.

5. Chargebacks

Contact support before initiating a payment dispute. Accounts involved in an active chargeback may be restricted while the dispute is reviewed.